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  • industrial grade supply doa supply doa
  • industrial grade supply doa supply doa
  • industrial grade supply doa supply doa
  • What is a DOA product?
  • DOA products are essentially non-operational right from the moment they are unboxed, rendering them useless and requiring immediate attention from the logistics provider and the supplier. The term DOA is often used interchangeably with the synonym "Defective," as both refer to products that are flawed or malfunctioning upon delivery.
  • How can a logistics company mitigate the occurrence of DOA products?
  • To mitigate the occurrence of DOA products, both logistics providers and suppliers must prioritize quality control throughout the entire supply chain. This includes rigorous inspections at various stages, such as manufacturing, packaging, and transportation.
  • What happens if a logistics provider discovers a DOA product?
  • Regardless of the cause, the presence of DOA products can have significant implications for both the logistics provider and the supplier. For the logistics provider, the discovery of DOA products requires prompt action to rectify the situation.
  • How much damage does a DOA cost a company?
  • Some companies talk about 0.2%, others indicate that the damage amount to DOA’s can run up to 0.5% of the annual company turnover. That may not seem very much, but this percentage is largely based only on direct costs. A fact from the research of Professor Dr. Walther Ploos van Amstel and our E-book ‘30% more profit by tackling DOAs’:
  • What happens if a supplier fails to address a DOA issue?
  • This can result in negative reviews, decreased customer loyalty, and even legal consequences if the supplier fails to address the issue adequately. To mitigate the occurrence of DOA products, both logistics providers and suppliers must prioritize quality control throughout the entire supply chain.
  • What happens if a product is received as DOA?
  • In the event that a product is received as DOA, it is important for customers to promptly notify the seller or logistics provider. Most reputable sellers have policies in place to handle such situations, which may involve providing a replacement, refund, or repair service.

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